Shipping, Returns & Refund

Thank you for visiting and shopping with us. Following are the terms and conditions that constitute our shipping & returns policy.

Digital Products

After your purchase has been approved we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty four (24) hours to complete. You will be able to download your purchase on the Thank You Page or in your Order Confirmation Email.

The Order Confirmation Email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.

Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.

Physical products

Domestic

All domestic orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays. Local deliveries times estimated 5 days from order. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

International

International shipments are sent out within 7 working days and are subject to international shipping courier delivery times. International deliveries between 10-21 days.

For books, we currently ship to Australia and Germany with flat shipping rates apply. If you’d like us to ship it to your location, please contact us at info@lavivavegan.com directly. 

Physical Product Shipment Confirmation & Order Tracking

Once your order is shipped, a shipping confirmation will be emailed to you with your respective tracking number(s). It usually takes 24 hours for tracking numbers to activate.

Customs, Duties and Taxes

You are solely responsible for any custom and taxes which are applied to your order. Any kind of fees/charges imposed during or after shipping including tariffs, taxes and so on get to be customer’s responsibility only.

Damages

Our site is not liable for any loss or product damage during shipping. If the damaged product is received, contact the shipping carrier immediately to file a claim. You are expected to save the necessary packing materials and damaged goods before you file their claim.

Returns & Refund

Digital Products

We stand behind our products and your satisfaction with them is important to us. However, for digital products that are not subscription based, we generally offer no refunds as there’s no “return”.

If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request.

Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within fourteen (14) days of your original purchase.

Physical Products

Are returnable 30 calendar days from the date of purchase with a valid receipt. Substandard merchandise will not be accepted for a refund. Items that are shrink wrapped or in a sealed package must be unopened. All sales merchandise is nonrefundable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@lavivavegan.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lavivavegan.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit/coupon for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about the return.

Return Shipping Cost

Customers are responsible for paying for their own shipping costs for returning item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, we recommend you to use a trackable shipping service or purchasing shipping insurance as we are not responsible for the missing shipment of your returning items.